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Frequently Asked Questions

What makes your soap different from commercial soap?

Our cold process soap is made from scratch with nourishing oils, butters, and natural additives—no synthetic detergents, hardeners, or artificial fragrances.

Do you use lye in your soap?

Yes, all real soap requires lye (sodium hydroxide) to saponify oils, but there is no lye left in the finished product—it’s all transformed into gentle, skin-loving soap and natural glycerin.

Is your soap suitable for sensitive skin?

Many of our bars are formulated with simple, gentle ingredients and are free from synthetic fragrances and dyes. Look for our unscented or mild cleansing options if you have extra-sensitive skin. All our soap descriptions include a "soap profile" that includes this information.

What is cold process soap?

Cold process soap is made by mixing oils and lye without external heat, preserving the beneficial qualities of the ingredients. After pouring, it cures for 4–6 weeks to harden while reducing the moisture content. Once the soap has stopped losing moisture weight, it is ready to use.

How long does a bar of your soap last?

With proper care—keeping it dry between uses—your bar can last 4 to 6 weeks, depending on use and storage.

How should I store my soap?

Keep it dry between uses using a draining soap dish. For longer-term storage, keep bars in a cool, dry place away from sunlight.

Do you use fragrance oils?

In our Artisan Collection, we only use essential oils. In our Signature Collection, we may opt to use plant-based fragrance oils to give a scent that is not normally found in a true essential oil. However, we never "synthetic" fragrance oils.

Are Your Soaps Vegan?

Some of our soaps are vegan, using only plant-based oils. Others contain animal fats like tallow or lard for a creamy lather and hard bar. Vegan options are clearly labeled.

Why do you use Tallow and Lard in some bars?

Tallow and lard create a long-lasting bar with a luxurious, creamy lather. These traditional fats are also incredibly gentle on skin and align with our mission to reduce waste by using every part of the animal.

Do your soaps contain palm oil?

We are committed to sustainability. If palm oil is used, it is always responsibly sourced—or we simply leave it out.

Are your products cruelty-free?

Absolutely. We never test on animals, and we work with suppliers who uphold ethical standards.

What gives your soap its color?

We use only natural colorants—like clays, botanicals, and plant-based powders. No artificial dyes or micas.

Can I use your soap on my face?

Yes, many customers use our gentler bars as facial cleansers. Try unscented or lightly scented options if you’re concerned about sensitivity. Please also try our Facial Bars, specifically using face-loving, non-comedogenic butters & oils.

Do you make soap for specific skin concerns (acne, dryness, etc.)?

While we can’t make medical claims, many customers find certain ingredients beneficial. Check the product description for notes on which bars might be a good match for your needs.

Are your soaps safe for children?

Yes! Our unscented and lightly scented bars with gentle oils are suitable for kids. Always do a patch test first.

Do you offer custom orders or wholesale?

Yes, we offer custom batches and wholesale for shops and events. Reach out through our contact page for more details.

Why does my bar look a little different from the photo?

Each bar is handmade and hand-cut, so small variations in color, pattern, or size are part of the charm!

How is your packaging eco-friendly?

We avoid plastic and use cotton muslin bags, recyclable materials, or reusable packaging to keep things simple and sustainable.

Do your soaps have an expiration date?

Soap doesn’t really expire, but they get better and last longer with age. However, natural scents and colorants don't last. To enjoy the bar in its full glory, use within a year of purchase.

Where are your soaps & skincare made?

All of our soaps are handcrafted in small batches in Woods Cross, Utah, with care, intention, and a love for natural living.

HiVibes Collective

Handcrafted soap, skincare and jewelry using the very best local or authentically sourced ingredients & components.

Woods Cross, Utah, 84087

©2025 HiVibes Collective