Fading of scent is completely normal. Essential oils are delicate and can evaporate as the lip balm is stored or ages, especially lighter scents like citrus.

This gentle change doesn’t affect the quality or effectiveness of the lip balm—it’s simply part of the charm of using a truly natural product. To keep your lip balms at their best, we recommend storing them in a cool, dry place away from direct sunlight.

If you have sensitive skin, it's best to always test first. We also offer unscented versions of our lip balms.

As an artist of handmade products, I can attest that we are not machines. We can't always do things exactly the same time, every time. This includes everything from the ingredient amounts to how it is poured in the container. You will know its handmade when every balm you see has its own personality, it's own look.

Whereas, commercial products are made by machines and are produced exactly the same way every time. There is definitely consistency, but no artistry in commercial products.

We are also looking for the very best ingredients and packaging available. Some packaging may look different than the product picture shows.

As someone who thanks God for the wonderful products that come from animals, I tend to create soaps & skincare that use animal fats. However, I also realize people don't think the same way as I do or who have allergic reactions to animal fats. I try to offer something for everyone. We offer 2 versions of lip balm; one with Tallow and one without. However, both our recipes include beeswax.

In addition, as a small handcrafter, none of my products are tested on animals.

As a handcrafter, we try to use a more sustainable way of packaging our product. However, cost of packaging prohibits us from offering cardboard tubing at this time. As we grow and are able to purchase in bulk, we would be able to get the price down to an amount that we wouldn't have to forward the cost to the customer.

Yes! Law requires us to include the INCI name for our ingredients and sometimes those names are not recognizable. This is why we also add the standard name you will recognize in our ingredient list on each product listing.

We want you to know how each ingredient affects the final product, if just out of curiosity or allergy-related. We've compiled lists of each ingredient and what they bring to the table. Check them out here: Butters & Oils, Additives (special oils, etc.), Scents (essential oils & fragrance oils), and colorants (powders & clays). You will also find these links in our footer at the bottom of each page as well as in the drop-down menu. If you don't see a particular ingredient listed, let us know, and we will add it. You can also google the standard name or INCI name for a good snapshot of the ingredient and its uses.

Sometimes trying new products, especially natural products that may work differently from commercial products, your body might start to detox and make change to your skin, hair, etc. Sometimes the change may be a negative one at first while your body adjusts to the new product. If this happens, don't immediately set aside the product. Your body may take a few days to a few weeks of use to work itself out and come to a balance.

However, if you are having an allergic reaction, discontinue use immediately and seek medical help, if needed. (Even natural ingredients have allergens that people can react with. Patch test first if you are worried about sensitives.)

If our product(s) just don't work for you after consistently using them for several weeks, or if you have an allergic reaction to one of our products, please contact us so we can discuss a refund or replacement of the item(s).